Privacy Policy

1. Introduction

ZenPipeline ("we", "our", "us") is committed to protecting your privacy and handling personal information in a secure and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or services.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Business & Client Information:
Business name
Contact name
Email address
Phone number
Job or customer management system details
Business address (if provided)

Customer Data (Provided by Clients):
Customer name
Phone number
Email address

Customer address
Job completion details (where relevant)

This data is supplied by the client for the purpose of review follow-up automation.

Website Information:
IP address
Browser type
Device type
Pages visited
Time spent on the site

3. How We Use Your Information

We use collected information for purposes including:

Setting up and managing automated review campaigns

Providing support and ongoing service improvements

Communicating with clients regarding setup, billing, and service updates

Sending onboarding or system notifications

Improving website performance and user experience

Maintaining internal records

4. SMS & Email Communication

If you submit your information through our website, you may receive SMS or email messages relating to your enquiry, onboarding, or services.

If you become a client, we may send SMS or email notifications related to your automation system.

You can request to stop receiving messages at any time by contacting us or replying STOP.

5. Customer Contact Data Responsibility

If you provide customer contact information to ZenPipeline, you confirm that:

The data has been collected lawfully

Your customers have consented to receive SMS or email communication

You have permission to upload and use the data for review follow-up purposes

ZenPipeline does not purchase, scrape, or collect customer lists independently.

6. Sharing of Information

ZenPipeline does not sell personal information.

We may share limited data only where required to deliver our services, including with trusted third-party providers such as:

SMS providers

Email sending platforms

Automation and CRM tools

Website hosting services

These providers may process data on our behalf but are only permitted to use it to provide the required services.

7. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as required to provide services, meet legal obligations, or maintain business records.

If you cancel services, relevant data may be removed upon request unless required for legal or accounting reasons.

9. Access & Corrections

You may request access to personal information we hold about you, and request corrections if any information is inaccurate.

To do so, contact us using the details below.

10. Cookies

Our website may use cookies or tracking tools to improve user experience and analyse website traffic.

You can disable cookies through your browser settings if you prefer.

11. Third-Party Links

Our website may contain links to third-party websites. ZenPipeline is not responsible for the privacy practices of those websites.

12. Changes to This Policy

ZenPipeline may update this Privacy Policy at any time. Any changes will be posted on this page.

Continued use of our website or services means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us:

ZenPipeline
Email: [email protected]
Phone: 0448 282 027
Website: https://zenpipeline.com.au